Return of Unsuitable Goods
You may return full boxes of unsuitable goods to us providing they are returned in a re-saleable condition within 7 days of receipt. The refund, excluding the cost of delivery, will be made by the same method of payment originally used for purchase.
Hand painted tiles are painted to order and are therefore non-returnable.
Return of Faulty Goods
Notification of faulty goods must be made within 7 days of receipt. No claims will be accepted against deliveries signed for but not examined. Order numbers must be quoted on all claims. No claims will be considered after the tilesÂ have been fixed.